Needle Case

Returns Policy

In the event that you are not 100% satisfied with any product you purchase, you may return it to us within 30 days of order receipt and exchange it, receive a credit on your account or a refund on your credit card. The product to be returned must be unused and in saleable condition (i.e., in original, unmarked, undamaged packaging). A minimum restocking fee of 25% will be applied to all returns.

You will not receive a credit for the returned product until the merchandise is received at our facility in Los Angeles, California.

When returning a merchandise which was initially offered free shipping, the amount to be refunded will be the price of the returned merchandise less the initial shipping charge.

After 30 days from the date of the purchase, no return will be accepted.

Shipping

We make every effort to ship purchases within 24 hours of receiving your order. Orders submitted after 1pm PST will be processed on the next business day. Weekend delivery service is NOT available.

Please use street addresses where possible; PO Boxes will be shipped with USPS only; UPS and Fedex does not ship to PO Boxes.

If an item(s) on your order is out of stock, you can request a backorder and will be shipped and charged to you as soon as the item becomes available.

In the event that the shipped out package is returned to us due to the fact that no receiver was available at the requested delivery destination, the purchaser is responsible for both the outgoing and returning shipping charges. If the package is returned, a refund will be issued LESS the original outbound shipping cost and return shipping cost.

Transit times are only estimates and not guaranteed especially during the holiday season and for orders that offered free shipping.